How do I do a return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
How do I do an exchange?
- If you would like to exchange your item(s), we ask that you start a return and then place a new order for the item(s) that you would like.
What items are returnable?
You can return your items within 14 days of your initial order.
- Items must be in original new condition.
- For all hair extensions and wigs -- MUST BE UNWORN, uncut including hair or lace (when applicable) and no hair products used on the item.
- We will not accept wigs, hairpieces, or fashion items after they have been tried on.
- Must have all original packaging, including all tags and labels.
- If your returned merchandise is denied, you will be responsible for all shipping charges to return the items back to you.
