How do I do a return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
How do I do an exchange?
- If you would like to exchange your item(s), we ask that you start a return and then place a new order for the item(s) that you would like.
What items are returnable?
You can return your items within 14 days of your initial order.
- Items must be in original new condition.
- For all hair extensions and wigs -- MUST BE UNWORN, uncut including hair or lace (when applicable) and no hair products used on the item.
- We will not accept wigs, hairpieces, or fashion items after they have been tried on.
- Must have all original packaging, including all tags and labels.
- If your returned merchandise is denied, you will be responsible for all shipping charges to return the items back to you.
What items are not returnable?
- Items that are not returnable include Cosmetics and any item that is deemed hazardous materials such as alcohol and aerosol sprays.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- Re-stocking fees may apply at our discretion
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 to 10 working days.
RETURNS & EXCHANGES
We want you to be thrilled with your purchase. Seriously... we build our business on making you happy. ❤️ So we will do our absolute best to help if you're not completely satisfied with your order.
Kavara Metal accepts returns for non-sale items within 30 days of purchase for store credit or exchange. For more information see our
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centerfor dispatch within 24 hours after the order is placed. The fulfillment center and the postal service company process the orders, which takes an additional 3–5 days.
Shipping time: This refers to the time it takes for items to be shipped from ourfulfillment centerto the destination. International delivery usually takes about 10-20 business days to arrive at their destination but can take longer from time to time.
Countries Delivery Time (Natural Days)
United States. Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland 7-14 Days
United States, Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia 10-20 Days
Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia 15-25 Days
Russia, Austria, Slovenia, Romania, India, Turkey 20-35 Days
UAE, Bulgaria 35-50 Days
Saudi Arabia, Pakistan >35 days